ViciDial
VICIdial is an open-source call center software designed to efficiently manage both inbound and outbound calls. Widely adopted in call centers, it streamlines automatic dialing, call routing, and campaign management.
VICIdial is an open-source contact center solution used for managing inbound and outbound calls. It is widely used in call centers for automatic dialing, call routing, and campaign management.
It supports predictive, manual, and auto-dialing modes for efficient outbound calling. Agents can handle multiple campaigns, monitor calls, and track performance in real time.
VICIdial comes with features like call recording, IVR, CRM integration, and detailed reporting. It helps supervisors monitor live calls and manage agent performance easily.
Since it’s open-source, it can be customized as per business needs. You can install it on your own server and scale it according to your call volume.
Maximize Your Call Center Efficiency with ViciDial
ViciDial is a robust, open-source contact center platform built for managing high-volume inbound and outbound calls. Automate dialing with predictive and progressive modes to reach more leads efficiently, while monitoring agents and campaigns in real time using detailed analytics and live dashboards.
Access ViciDial securely from anywhere via its web-based interface, and easily integrate with CRMs and third-party tools to streamline your workflows. Create and customize campaigns with advanced call routing and lead management, and consolidate all customer communication—from voice to chat—into a single, powerful platform.
Powerful Auto Dialing
Boost productivity with predictive, progressive, and manual dialing modes—all in one platform.
Real-Time Monitoring & Reporting
Track agent performance, call stats, and campaign progress live with detailed reports and dashboards.
CRM Integration
Easily integrate with your CRM or use built-in tools to manage leads, contacts, and campaigns.
Customizable Call Campaigns
Set up flexible inbound/outbound campaigns with detailed routing, time zones, and lead filters.
Multi-Channel Support
Handle voice calls, emails, and web chats—all from one dashboard for a unified communication experience.